Support Center

To verify your account, go to the KYC Verification page and upload the required documents. You'll need to provide:

• Government-issued ID (passport, driver's license, or national ID)
• Proof of address (utility bill or bank statement)

Verification typically takes 1-3 business days.

P2P (peer-to-peer) trading allows you to trade directly with other users:

1. Browse available sell orders or create your own
2. When matched, funds are locked in escrow
3. Complete payment using the seller's preferred method
4. Seller confirms payment and releases cryptocurrency

Our escrow system protects both buyers and sellers throughout the process.

Our trading fees are competitive and transparent:

• P2P Trading: 0.25% per transaction
• Minimum fee: 0.00000100 of the traded cryptocurrency
• Maximum fee: 1.00000000 of the traded cryptocurrency

Fees are automatically calculated and displayed before you confirm any trade.

We implement multiple security layers to protect your account:

• SSL encryption for all data transmission
• Two-factor authentication (2FA)
• Cold storage for cryptocurrency funds
• Regular security audits and monitoring
• Account lockout protection against brute force attacks

We recommend enabling 2FA and using a strong, unique password.

If you encounter issues during a trade:

1. Try to resolve the issue directly with the other party
2. If unsuccessful, open a dispute from your trade details page
3. Our support team will review the case within 24 hours
4. We'll make a fair decision based on the evidence provided

Keep all payment receipts and communication records as evidence.